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REFUND POLICY

Our stores procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at ohfarrelive@gmail.com or call us at 019-6691729/019-6820928 within 3 working days of receiving your items. We will reply your email within 2 working days of receipt of your email.

The following conditions apply:

All goods returned must be in its complete and original packing conditions. Items which are removed from its original and used are not entitled for the refund/return.

Customers are to undertake the full responsibility for returning the goods to OHFARRELIVE. All freight, shipment and insurance charges are to be borne by the customers. OHFARRELIVE shall not be liable for any damages or lost of items during the return shipment back to OHFARRELIVE.

All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.

OHFARRELIVE shall replace the same items to customers in the event that wrong goods are delivered or damage that are directly resulted from OHFARRELIVE error. In the event that same items/goods are not available, OHFARRELIVE shall refund the purchase price of items excluding the delivery charges to the customers.

Should you have further questions or concern, please contact our Customer Service at ohfarrelive@gmail.com.